Private Aircraft Leasing and Flight Booking General Terms and Conditions
Who We Are Air Business International (ABI) is a leading aviation services company based in Greece. We are committed to providing the highest level of service for every client with safety and efficiency. We have 30 years of experience building strong industry relationships and serving our clients for private aircraft charter, aircraft management, emergency medical services and tourism services. What sets us apart is our broad reach across many private aviation sectors. With our deep knowledge of the industry and a breadth of professional contacts, we can offer the most competitive rates and services in the market. We also have a passion for flying. Our goal is to offer seamless journeys, with no time wasted. We place our decades of expertise, bespoke attention and our hospitality at the service of every client. Book Your Private Charter Flight
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Our website details how to book a flight or request a quotation. We have an online form as well as a 24/7 help desk to request a specific quotation. An experienced ABI associate will consult you on the best options all depending on your needs as well as the best price available. Through our secure online booking system, all contacts and transactions can be completed online. Boarding passes or any other necessary documents may be printed.
Final quotations are final and all-inclusive with no fine print hidden underneath or between the lines. Prices include flight cost, VAT and airport taxes, handling fees, full insurance coverage in accordance with the European Union Regulation 785/2004. Quotations may be given by phone also but they will immediately be confirmed via e-mail.
Upon signing electronic forms, clients may transfer their payment by wire transfer or credit card. Flights will not be booked unless full-payment has been received. Please note the following:
- Helicopter flights may be booked up to 45 minutes before a requested departure.
- Private jet charters may be booked up to 2 hours before a requested departure.
- Bookings can be confirmed up to 6 months before a requested departure.
- Pets are accepted on board any flight booked through ABI provided they are transported in a special travel cage.
ABI guarantees the safety of all electronic communications and transactions. All customers’ personal data, credit card numbers etc. are considered absolutely confidential and they are handled with discretion by ABI’s authorized personnel.
Aircraft and flight personnel ABI guarantees that all aircraft and flight crews involved are duly certified for the flights and routes booked. Passenger Identification and Security Control All passengers are subject to ID and security control prior to boarding the aircraft. ID may be checked by either the airport personnel or the ground handler’s personnel. In special cases, such as helicopters departing from private heliports, ID and security control may be checked by the flight crew. The operator and/or the captain reserve the right to scan the passengers and/or their luggage by the use of a metal detector. The operator and/or the captain reserve the right to deny boarding to any passenger refusing to present proper identification and travel documents or accept the usual security controls. Please bear in mind that all the usual restrictions as to what may be carried on board apply to flights booked through ABI. Banned or restricted items include:
- Weapons
- Knives
- Scissors
- Gels and liquids in large quantities
Clients are encouraged to consult with the ABI help desk and find out precisely what they are permitted to carry either on their person or in their luggage. Quotations, Prices and Bookings
Quotations, prices and bookings refer to specific aircraft, specific flights and specific itineraries on specific dates and times. Quotations for aircraft leasing usually refer to one way trips. Customers should clarify whether they are interested in booking a return trip and be prepared to acknowledge the cost of aircraft and crew waiting time and/or hotel accommodation for the crew, if it is deemed necessary.
In case there are no waiting times or less of a waiting time during the actual flight, no refunds are made. Other itinerary changes including more flight and aircraft waiting time, missing scheduled boarding time or change of destination during flight are subject to aircraft and crew availability and additional charges. Payment of additional charges is expected before the continuation of the flight. In case of passenger no-show for a confirmed flight, no refunds are made. In such cases, a new booking will be required through the ABI website or help desk.
Cancellation Policy Please note our cancellation policy:
- For whatever reason – the fees shown at “flight cancelled by client are applicable. In any case there is no right for a compensation for possible losses therof.
If the flight is cancelled by the client the following fees are applicable :
- 30% prepayment – Refundable
- Within 48hrs prior to flight – Total flight amount is refundable
Any change of the Itinerary or values of the confirmation by the client might cause in loss of the right for the flight without any refund. (Especially weight limitations and baggage dimensions ) If there is a finding of dangerous goods before or during the route, we reserve the right to cancel the flight without any right of a refund or a compensation for possible losses thereof. Safety comes first! The flight can be cancelled or delayed any time due to weather or technical caused problems as well because of unexpected restriction from the authorities. In this case the client can reschedule the flight or – if not possible – the total amount will be refunded. Anyhow there is no right for a compensation for possible losses thereof. In case of no-show-up on time or a no-show-up at all like agreed accordingly our flight confirmation, the rights for the flight expire and there is no further right of a refund or any compensation. To reschedule a flight by the client is basically free of charge. If a reschedule is not possible – for whatever reason – the fees shown at flight cancelled by the client are applicable. In any case there is no right for a compensation for possible losses thereof. Extra Charges Customers are encouraged to ask the ABI help desk by phone or e-mail about all possible extra charges, such as aircraft waiting, overnight charges, additional flight crew, VIP service, particular meal requirements etc. Luggage Weight and Dimensions Limitations Depending on the kind and size of aircraft, there may be specific luggage weight and dimensions limitations. Such limitations are of course a main concern in the case of helicopter flights. Customers are expected to give ABI full details of their luggage and then strictly follow the guidelines communicated to them. Oversize luggage is excluded from helicopter flights. In case luggage weight and size require a larger aircraft, extra charges will be applied. Aircraft Changes Operators reserve the right to change aircraft. Operator sometimes must change the aircraft booked for a specific flight. If an operator must operate a scheduled flight with an aircraft larger than the one initially booked, there will be no extra charge for the customer and no refund either. ABI ensures, though, that the customer will be notified in advance about any such change. On the other hand, if an operator has to operate a flight with an aircraft actually smaller than the one initially booked, the customer is entitled to a refund reflecting the price difference between the two aircraft. Such a downgrade will be subject to customer approval prior to the flight. ABI ensures that the customer will be notified accordingly and guarantees that if the downgrade is not acceptable to him or her a full refund will be received and no extra charges will be applied. Customers and Aircraft Delays Customers and passengers are expected to be at the designated point of departure at least 20 minutes prior to the Estimated Time of Departure (ETD). In case of a passenger delay that will affect the helicopter flight schedule, ABI and/or the operator will make every possible effort to secure a new time slot and eventually perform the flight. If the flight cannot be operated on the same day, alternate dates will be offered. If the customer cannot accept the alternate schedules and dates or the flight will be cancelled at the customer’s request and an80 percent cancellation charge will be applied. If alternate schedules and dates are acceptable, extra charges may occur and be applied. In case a flight is delayed for technical or other reasons, ABI ensures that the customer will be offered an alternate solution, such as an aircraft upgrade or downgrade that will be acceptable based on the terms described in the previous paragraph. The customer has the right to refuse the alternate solutions and receive a full refund. If the customer accepts the alternate solutions, no refund should be expected apart from the price difference refund provided in the case of aircraft downgrade. However, ABI ensures that in all cases of flight delays, for which the operator is responsible, the customer and passengers will receive adequate compensation in terms of upgraded services, catering etc.